Are your products vegan?
Some of our products are. You'll find this info on our product page, just underneath the ingredient list.
Is your packaging BPA free? Can you re-use your jars and bottles?
Yes! We use aluminium tins, as well as glass jars and bottles, and PET plastic jars and bottles.
PET plastic is PVC and Bisphenol-A (BPA) free, and can be recycled multiple times without losing its strength. Our glass and PVC jars can be washed and re-used for multiple purposes. They make handy little containers for hair pins, earings, jewellery and hair ties!
What is the shelf life of your products?
Because we don't use synthetic preservatives in our products, we recommend a shelf life of 10-12 months, to ensure maximum quality and freshness.
With our Bath Wash this is 6 months (due to the water content).
This is of course a guide only. Many of our products can last even longer than this.
We recommend you use your own judgement on how long you use your products for. If they have changed in colour or have an unusual smell we recommend discontinuing use.
To extend the shelf life of our products please ensure they are kept in a dark, cool place, and always use clean, dry hands when using.
My baby has a history of allergies. Can I use your products?
If your baby has a history of sensitive skin or allergies we recommend you consult your doctor before use. If irritation does occur please discontinue use.
Are BasiK Organics products tested on animals?
No, definitely not!
My Balm/Butter has gone grainy, does this mean it's gone bad?
No. Our balms and creams contain shea and cocoa butter which, when exposed to changes in temperature can form crystals and give a grainy-type texture. These crystals will melt on the skin once you apply and they don't change the quality of the product. If you balm or cream has gone grainy and you would like to know how to reset it to a smooth consistency again please email us at email@example.com and we can send you a set-by-step guide on how to do so.
What product is better for eczema? Your Skin Balm or Cream?
Both of these products are great for use on sensitive and eczema prone skin. We have found our Skin Balm is more effective at soothing and easing areas of eczema. We highly recommend using it regularly, together with our Bath Tea to help keep eczema at bay.
Why is it that the consistency and/or colour of my balm/cream is slightly different than the last one I ordered?
Each and every one of our products are made by hand. This sometimes means that each batch can vary very slightly. If your balm or cream is slightly harder/softer, darker/lighter than the last one you ordered rest assured we're still using the same amazing ingredients.
How can I buy your products?
How much is shipping?
We offer a flat rate of $9.95 on all orders within Australia, or Express for $14.95. Orders to New Zealand, USA, Canada and the UK are calculated on weight. We have also now added free Australia-wide delivery on all orders over $50!
Do you ship to countries outside Australia?
Yes. At this present time we ship to addresses within Australia, New Zealand, the UK, USA and Canada. We will have other overseas shipping options available in the near future.
When will I receive my order?
Because our range is made in small batches, to ensure freshness and quality, please allow 3-5 working days for your products to be made. Once they are made postage usually takes 2-5 days within Australia. If you have an enquiry about the status of your order, or if you're in a rush for your items we will always try our hardest to work something out so please contact us at firstname.lastname@example.org.