Are your products vegan?
Some of our products are. You'll find this info on our product page, just underneath the ingredient list.
Is your packaging BPA free? Can you re-use your jars and bottles?
Yes! We use aluminium tins, as well as glass jars and bottles, and PET plastic jars and bottles.
PET plastic is PVC and Bisphenol-A (BPA) free, and can be recycled multiple times without losing its strength. Our glass and PVC jars can be washed and re-used for multiple purposes. They make handy little containers for hair pins, earings, jewellery and hair ties!
What is the shelf life of your products?
Because we don't use synthetic preservatives in our products, we recommend a shelf life of 12 months, to ensure maximum quality and freshness.
With our Bath Wash this is 6 months.
This is of course a guide only. Many of our products can last even longer than this.
We recommend you use your own judgement on how long you use your products for. If they have changed in colour or have an unusual smell we recommend discontinuing use.
To extend the shelf life of our products please ensure they are kept in a dark, cool place, and always use clean, dry hands when using.
My baby has a history of allergies. Can I use your products?
If your baby has a history of sensitive skin or allergies we recommend you consult your doctor before use. If irritation does occur please discontinue use.
Are BasiK Organics products tested on animals?
No, definitely not!
My Balm/Butter has gone grainy, does this mean it's gone bad?
No. Our balms and creams contain shea and cocoa butter which, when exposed to changes in temperature can form crystals and give a grainy-type texture. These crystals will melt on the skin once you apply and they don't change the quality of the product. If you balm or cream has gone grainy and you would can reset it to a smooth consistency again by following the below steps:
- Fill a small dish/bowl with hot water. Place balm jar in water, ensuring no water gets into the jar. Leave jar in water for 15-20 minutes (or until balm is re-melted). The more full your jar is the longer it will take to melt.
- Carefully take jar out of water and, using a skewer (or small, clean spoon) stir balm well until it is mixed thoroughly and free from lumps and grains.
- Put lid on jar and place in fridge for 15-30 minutes, or until balm looks to have re-set. The consistency of the balm should now be smooth.
Try to keep the jar in cool, dark place and avoid extreme changes in temperature so that balm does not go grainy again.
My Balm/Butter arrived in the post but it's turned to liquid. Is there any way to fix this?
As above, because our balms, butters and creams contain all-natural ingredients, and no synthetic preservatives they are prone to change consistency with extreme weather changes. If the weather is very warm and your balm has arrived in the post and is in liquid/super runny form, we recommend popping it straight in the fridge for 15-30 minutes to help re-harden it.
Try to keep the jar in cool, dark place and avoid extreme changes in temperature so that balm does not liquify again.
What product is better for eczema? Your Skin Balm or Cream?
Both of these products are great for use on sensitive and eczema prone skin. We have found our Skin Balm is more effective at soothing and easing areas of eczema. We highly recommend using it regularly, together with our Bath Tea. Of course, we recommend seeking medical advice when it comes to skin conditions including eczema. We do not claim to cure any skin conditions.
Why is it that the consistency, colour or smell of my balm/cream/oil is slightly different than the last one I ordered?
Each and every one of our products are made by hand. This sometimes means that each batch can vary very slightly. If your balm, cream or oil is slightly harder/softer, darker/lighter or smells slightly different than the last one you ordered rest assured we're still using the same amazing ingredients.
How can I buy your products?
How much is shipping?
We offer a flat rate of $9.95 on all orders within Australia, or Express for $14.95. Orders to New Zealand, USA, Canada and the UK are calculated on weight.
We have also now added free Australia-wide delivery on all orders over $50! (Please note, our free shipping offer can occasionally be unavailable if we are running a sale/promotion at the time of purchase)
If you are purchasing our sample-size products we also offer free Australia-wide shipping (when purchasing up to 8 at the one time).
Do you ship to countries outside Australia?
Yes. At this present time we ship to addresses within Australia, New Zealand, the UK, USA and Canada. We will have other overseas shipping options available in the near future.
When will I receive my order?
Because our range is made in small batches, to ensure freshness and quality, please allow 3-5 working days for your products to be made. Once they are made postage usually takes 2-5 days within Australia. If you have an enquiry about the status of your order, or if you're in a rush for your items we will always try our hardest to work something out so please contact us at email@example.com.
What is your returns policy?
If you receive your products and they have been damaged in transit please send us an email (firstname.lastname@example.org). Please also include a picture of the damaged product/s in the email.
If you are trying our products for the first time we highly recommend first purchasing our sample sizes to see if you are happy with them before buying the full size. These are a super affordable way to test our range out, and with free Australia-wide shipping (for up to 8 samples) this is the perfect way to make sure you love them as much as we think you will!
Because we offer the majority of our products in sample sizes and due to hygiene reasons we do not offer refunds on our larger sizes. Once again we recommend trying our samples first to ensure you're happy with them.