Refund policy

If you receive your products and they have been damaged in transit please send us an email at info@basikorganics.com.au. Please also include a picture of the damaged product/s in the email.

If you would like to return our products and receive a refund, the products must have not been open and used. And must be in the same original condition that you received them in. Proof of purchase is also required.  

We will not be able to offer credit on items opened/ used and we do not offer exchanges either. 

When returning an item to BasiK Organics the shipping cost is the responsibility by the customer. We do not offer any refunds on shipping.

To return faulty or unused products please use the following address:

BasiK Organics
Exchange Tower
Level 1, 530 Little Collins Street
Melbourne Vic 300