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FAQs

Are your products vegan?

Most of our products are vegan. You'll find this info on the individual product page just underneath the ingredient list. The product labels also include the ingredients (in case you already purchased it).

The following products contain certified organic beewax: Bottom Balm, Breath Balm, Calm balm, Bed Head Balm, Nipple balm and Skin Balm.

 

Is your packaging BPA free?

Yes! We use glass jars and bottles, and PET plastic jars and bottles. 
PET plastic is PVC and Bisphenol-A (BPA) free and can be recycled multiple times without losing its strength.

 

Can we re-use your jars and bottles?

Our glass and PVC jars can be washed and re-used for multiple purposes. Basik-ly they’re handy little containers for a mini piggy bank, storing hair pins, earrings, jewellery, hair ties! Or use them for pens and pencils or simply fill it with soil and plant a miniature flower.

 

Biodegradable packaging/ Recycle containers?

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What is the shelf life of your products?

We use the most effective and purest certified organic ingredients without any synthetic preservatives in our products. We recommend a shelf life of 12 months, to ensure maximum quality and freshness.

There is an exception to the case, which is our Body Wash. The recommended shelf life is 6 months for this product.

This is of course a guide only. Many of our products can last even longer than this.

We recommend you use your own judgement on how long you use your products for. If they have changed in colour or have an unusual smell, we recommend discontinuing use.

To extend the shelf life of our products please ensure they are kept in a dark, cool place, and always use clean, dry hands when using. 

 

I have sensitive skin, can I use your products?

We have the purest and most effective clean ingredients made for everyone suitable from new-born to 99 years old. Although our products are designed to cater for all skin types everyone’s skin is different.

If you have a history of allergies, we highly recommend reading our ingredients label and patch testing before applying new products. If you do have a reaction, please discontinue use immediately and we recommend you consult your doctor.

 

Are BasiK Organics products tested on animals?

No. And that’s how we like it. We test them on ourselves, and other humans too (with their consent of course).

 

My Balm/Butter has gone grainy, does this mean it's gone bad?

No. Our balms and creams contain shea and cocoa butter which, when exposed to changes in temperature can form crystals and give a grainy-type texture. These crystals will melt on the skin once you apply and they don't change the quality of the product. If your balm or cream has gone grainy and you would like to reset it to a smooth consistency follow the below steps.

  1. Fill a small dish/bowl with hot water. Place balm jar in water, ensuring no water gets into the jar. Leave jar in water for 15-20 minutes (or until balm is re-melted). The fuller your jar is the longer it will take to melt.
  2. Carefully take jar out of water and, using a skewer (or small, clean spoon or spatula) stir the balm well until it is mixed thoroughly and free from lumps and grains.
  3. Put the lid on the jar and place in fridge for 15-30 minutes, or until balm looks to have re-set. The consistency of the balm should now be smooth.

 

Keep the jar in cool, dark place and avoid extreme changes in temperature (if you can) so that the balm does not go grainy again.

 

My Balm/Butter arrived in the post but it's turned to liquid. Is there any way to fix this?

Our balms, butters and creams contain all-natural ingredients, and no synthetic preservatives so their consistency is prone to change with extreme weather changes.

If the weather is very warm and your balm has arrived in the post and is in liquid/super runny form, we recommend popping it straight in the fridge for 15-30 minutes to help re-harden it.

Keep the jar in a cool, dark place and avoid extreme changes in temperature (if you can) so that the balm does not liquify again. 

 

What product is better for dry skin conditions? Your Skin Balm or Organic Cream?

Both products have been used on sensitive and easily irritated skin. We have found our Skin Balm is more effective at soothing dry skin conditions. We highly recommend using it regularly, in combination with our Milky Bath Tea.

Of course, we recommend seeking medical advice for dry skin conditions. We do not claim to cure any skin conditions. 

 

What is the difference between your Skin Balm and Organic Cream?

Both of these products are free from fragrance (even though we only ever use 100% organic essential oils in our products, we left them out for these two), great for use on sensitive and easily irritated skin.

Our Skin Balm has a barrier cream effect, due to the beeswax we added in, and we have had amazing feedback from people using it to help ease and soothe dry skin conditions, chapped lips and skin. It takes a little longer to sink into the skin and has a rich consistency- a little goes a long way.

Our Organic Cream is full of beautiful oils so once again you only need a little for it to be effective, but it does sink into the skin after a few minutes. It is great for super-dry skin and is wonderful for those who need a thick, rich cream to use for a body moisturiser or night cream for the face.

 

Why is it that the consistency, colour or smell of my balm/cream/oil is slightly different than the last one I ordered?

Our handmade products have natural variations.This sometimes means that each batch can vary very slightly. If your balm, cream or oil is slightly harder/softer, darker/lighter or smells slightly different than the last one you ordered rest assured we're still using the same amazing ingredients.

 

How can I buy your products? 

Simply visit our online shop, or check out our Stockists page.

 

How much is shipping?

We offer a flat rate of $11.95 on all orders within Australia, or Express shipping for $18.95. Orders to New Zealand, USA, Canada and the UK are calculated on weight.

We have free Australia-wide delivery on all orders over $80! (Please note, our free shipping offer can occasionally be unavailable if we are running a sale/promotion at the time of purchase)

If you are purchasing our sample-size products we also offer free Australia-wide shipping (when purchasing up to 8 at the one time).

 

Do you ship to countries outside Australia?

Yes. At this time, we ship to addresses within Australia, New Zealand, UK, USA and Canada. We will have other overseas shipping options available in the near future.

 

Do you ship your nail polish outside Melbourne?

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When will I receive my order?

Because our range is made in small batches, to ensure freshness and quality, please allow 3-5 working days for your products to be made. Once they are made postage usually takes 2-5 days within Australia. If you have an enquiry about the status of your order, or if you're in a rush for your items we will try our best to assist so please contact us at info@basikorganics.com.au.

 

What is your returns policy?

If you receive your products and they have been damaged in transit please send us an email at info@basikorganics.com.au. Please also include a picture of the damaged product/s in the email.

If you would like to return our products and receive a refund, the products must have not been open and used. And must be in the same original condition that you received them in. Proof of purchase is also required.  

We will not be able to offer credit on items opened/ used and we do not offer exchanges either. 

When returning an item to BasiK Organics the shipping cost is the responsibility by the customer. We do not offer any refunds on shipping.

To return faulty or unused products please use the following address:

BasiK Organics
Exchange Tower
Level 1, 530 Little Collins Street
Melbourne Vic 300

 

I would love to buy smaller sizes of the BasiK Organics products.

You are in luck. We offer travel sizes of some of our products, check out the drop down tab on each products sizes.

We would love you to enjoy our products (as much as we do) and trying them in a small quantity can help you decide which ones suit your needs best!

One of our company values is generosity, and you will notice that you will receive more than you expect in terms of quantity in your jars, they will always be full. And we have priced our everyday, luxurious products so that they’re affordable and accessible.